{"id":4423,"date":"2025-10-17T03:50:09","date_gmt":"2025-10-17T08:50:09","guid":{"rendered":"https:\/\/andes.org.pe\/?page_id=4423"},"modified":"2025-10-17T03:56:34","modified_gmt":"2025-10-17T08:56:34","slug":"refund-and-cancellation-policy","status":"publish","type":"page","link":"https:\/\/andes.org.pe\/es\/refund-and-cancellation-policy\/","title":{"rendered":"Pol\u00edtica de Devoluci\u00f3n y Cancelaci\u00f3n"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4423\" class=\"elementor elementor-4423\">\n\t\t\t\t<div class=\"elementor-element elementor-element-459ccf6 e-flex e-con-boxed e-con e-parent\" data-id=\"459ccf6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58d6b51 elementor-widget elementor-widget-heading\" data-id=\"58d6b51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de Devoluci\u00f3n y Cancelaci\u00f3n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-641cb9d elementor-widget elementor-widget-text-editor\" data-id=\"641cb9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>1. Informaci\u00f3n General<\/strong><\/h5><p>Esta Pol\u00edtica de Reembolso y Cancelaci\u00f3n se aplica a todas las donaciones realizadas a trav\u00e9s del sitio web oficial de <strong>ASOCIACI\u00d3N NATURALEZA Y DESARROLLO SOSTENIBLE \u2013 ASOCIACI\u00d3N ANDES<\/strong> (En Adelante, \u201cASOCIACI\u00d3N ANDES\u201d) en <a href=\"https:\/\/andes.org.pe\/es\/\">https:\/\/andes.org.pe<\/a>.<br \/>Al realizar una donaci\u00f3n a trav\u00e9s de nuestra plataforma, usted reconoce y acepta los t\u00e9rminos establecidos en esta pol\u00edtica.<\/p><h5><strong>2. Naturaleza de las donaciones<\/strong><\/h5><p>Todas las donaciones hechas a <strong>ASOCIACI\u00d3N ANDES<\/strong> son consideradas <strong>contribuciones voluntarias y no reembolsables<\/strong> destinado a apoyar las iniciativas ambientales, sociales y de desarrollo sostenible de la organizaci\u00f3n.<br \/>Dado que las donaciones no son pagos por bienes o servicios, generalmente son <strong>No reembolsables<\/strong> una vez que la transacci\u00f3n se haya completado con \u00e9xito.<\/p><h5><strong>3. Excepciones y solicitudes de reembolso v\u00e1lidas<\/strong><\/h5><p>Un reembolso o cancelaci\u00f3n s\u00f3lo se podr\u00e1 procesar en las siguientes circunstancias excepcionales:<\/p><ul><li><p><strong>Donaciones duplicadas<\/strong> cometidas por error.<\/p><\/li><li><p><strong>Errores T\u00e9cnicos<\/strong> En el proceso de pago dando lugar a m\u00faltiples cargos.<\/p><\/li><li><p><strong>Monto Incorrecto<\/strong> Ingresado involuntariamente por el donante.<\/p><\/li><\/ul><p>En tales casos, el donante deber\u00e1 notificar <strong>ASOCIACI\u00d3N ANDES<\/strong> dentro de <strong>cinco (5) d\u00edas h\u00e1biles<\/strong> desde la fecha de la transacci\u00f3n enviando un correo electr\u00f3nico a <strong><a href=\"mailto:info@andes.org.pe\">info@andes.org.pe<\/a><\/strong>, proveendo:<\/p><ul><li><p>N\u00famero completo del donante<\/p><\/li><li><p>Monto de la Donaci\u00f3n<\/p><\/li><li><p>Fecha y forma de pago<\/p><\/li><li><p>Comprobante de transacci\u00f3n o captura de pantalla de la confirmaci\u00f3n del pago.<\/p><\/li><\/ul><p>Todas las solicitudes de reembolso ser\u00e1n revisadas cuidadosamente y procesadas dentro de <strong>10 a 15 d\u00edas h\u00e1biles<\/strong>, una vez verificado y aprobado.<\/p><h5><strong>4. M\u00e9todos y canales de pago<\/strong><\/h5><p>Las donaciones se pueden realizar a trav\u00e9s de:<\/p><ul><li><p><strong>Transferencia Bancaria<\/strong> a cuentas oficiales de <strong>ASOCIACI\u00d3N ANDES<\/strong><\/p><\/li><li><p><strong>Sistemas de pago m\u00f3vil<\/strong> como <strong>Yape<\/strong> o <strong>Plin<\/strong><\/p><\/li><li><p><strong>Donaciones internacionales<\/strong> v\u00eda <strong>PayPal<\/strong><\/p><\/li><li><p><strong>Tarjetas de cr\u00e9dito o d\u00e9bito<\/strong> a trav\u00e9s de <strong>Culqi<\/strong> (se implementar\u00e1 pr\u00f3ximamente)<\/p><\/li><\/ul><p>Los reembolsos, cuando corresponda, se procesar\u00e1n mediante el <strong>mismo m\u00e9todo de pago<\/strong> Originalmente utilizado por el donante.<\/p><h5><strong>5. Errores de transacci\u00f3n y disputas de pago<\/strong><\/h5><p>En caso de un error causado por el procesador de pagos (por ejemplo, PayPal, banco o servicio de pago m\u00f3vil), los donantes primero deben comunicarse con su proveedor de pagos para resolver el problema.<br \/>Si se requiere ayuda adicional, <strong>ASOCIACI\u00d3N ANDES<\/strong> colaborar\u00e1 para garantizar la correcta verificaci\u00f3n y resoluci\u00f3n.<\/p><h5><strong>6. Seguridad y privacidad de los datos<\/strong><\/h5><p>Toda la informaci\u00f3n relacionada con las donaciones se procesa a trav\u00e9s de canales seguros y encriptados. <strong>ASOCIACI\u00d3N ANDES<\/strong> - <strong>No almacenar n\u00fameros de tarjetas ni datos de pago confidenciales<\/strong>.<br \/>Los datos personales recopilados durante el proceso de donaci\u00f3n se manejar\u00e1n de acuerdo con nuestra <strong>Pol\u00edtica de privacidad<\/strong>, en cumplimiento de la Ley Peruana N\u00b0 29733 \u2013 Ley de Protecci\u00f3n de Datos Personales.<\/p><h5><strong>10. Informaci\u00f3n de contacto<\/strong><\/h5><p>Para cualquier consulta o solicitud de reembolso relacionada con esta pol\u00edtica, cont\u00e1ctenos a:<\/p><p>\ud83d\udce7 <strong><a href=\"mailto:info@andes.org.pe\">info@andes.org.pe<\/a><\/strong><br \/>\ud83d\udcde <strong>+84 245021<\/strong><br \/>\ud83d\udccd <strong>Tro. Entrada de Huaran Paradero Nro. S\/n C.P. Huaran Sector Acanperay S, Urubamba, Cusco, Peru.<\/strong><br \/>\ud83d\udd53 <strong>De lunes a viernes, de 9:00 a 17:00 horas.<\/strong><\/p><h5><strong>8. Ley aplicable<\/strong><\/h5><p>Esta Pol\u00edtica de Reembolso y Cancelaci\u00f3n se rige por las leyes de la <strong>Rep\u00fablica de Per\u00fa<\/strong>. Cualquier controversia o reclamaci\u00f3n derivada de su interpretaci\u00f3n o ejecuci\u00f3n estar\u00e1 sujeta a <strong>conciliaci\u00f3n<\/strong> o resoluci\u00f3n por las autoridades competentes de <strong>Indecopi<\/strong> o el <strong>Poder Judicial<\/strong> de Per\u00fa.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund and Cancellation Policy 1. General Information This Refund and Cancellation Policy applies to all donations made through the official website of ASOCIACI\u00d3N NATURALEZA Y DESARROLLO SOSTENIBLE \u2013 ASOCIACI\u00d3N ANDES [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4423","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/andes.org.pe\/es\/wp-json\/wp\/v2\/pages\/4423","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/andes.org.pe\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/andes.org.pe\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/andes.org.pe\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/andes.org.pe\/es\/wp-json\/wp\/v2\/comments?post=4423"}],"version-history":[{"count":8,"href":"https:\/\/andes.org.pe\/es\/wp-json\/wp\/v2\/pages\/4423\/revisions"}],"predecessor-version":[{"id":4431,"href":"https:\/\/andes.org.pe\/es\/wp-json\/wp\/v2\/pages\/4423\/revisions\/4431"}],"wp:attachment":[{"href":"https:\/\/andes.org.pe\/es\/wp-json\/wp\/v2\/media?parent=4423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}